FAQ

Explore these resources and find the perfect camera for your photography journey.

Is Film Photography Making A Comeback?

Absolutely! Film photography has experienced a resurgence in popularity among photography enthusiasts and professionals. Film cameras offer a distinct look, dynamic range, and color rendering that many photographers appreciate. Additionally, shooting with film encourages a more deliberate and mindful approach to photography, especially in this digital age

What Are The Common Film Formats?

The most common film formats are 35mm and 120 film. 35mm film is the most commonly used film format, offering a frame size of 36mm x 24mm. It comes in a cartridge and is suitable for 35mm film cameras. 120 film, also known as medium format film, has larger frames and is typically used in medium format cameras. The frame size varies depending on the specific medium format camera used

Can I Use 35mm Film in a Medium Format Camera or Vice Versa?

No, 35mm film and medium format film are not interchangeable. Each film format requires a specific camera designed for that format. Using the wrong film can damage your camera and may result in unusable exposures

How Many Photographs/Exposures Can I Expect from a Roll of Film?

The number of exposures per roll depends on the film format and the camera you're using. For 35mm film, you can typically get 24 or 36 exposures per roll. In medium format 120 film, the number of exposures can vary, ranging from 12 to 16 frames per roll, depending on the camera

Do You Sell Expired Film?

At Camera Kangaroo, we do not sell expired film. All the film we offer is fresh and well within its expiration date. This ensures the best quality and results for your photography

Can You Provide Recommendations for Film Types or Brands?

Certainly! We understand that choosing the right film can be overwhelming. Feel free to reach out to our customer support, and we'll be happy to help you find the perfect film for your specific needs and preferences

What is the Difference Between a Film Camera and a Digital Camera?

The primary difference is that a film camera uses traditional film rolls to capture images, while a digital camera captures images electronically and stores them digitally. Film cameras provide a unique aesthetic and shooting experience, while digital cameras offer instant feedback

Are Film Cameras More Difficult to Use Than Digital Cameras?

Film cameras require a bit more understanding and practice compared to digital cameras, particularly when it comes to exposure control and film handling. However, with some basic knowledge and a little practice, shooting with a film camera can be an enjoyable and rewarding process. Many photographers find the limitations and slower pace of film photography to be creatively stimulating

Do Film Cameras Require Batteries?

Most film cameras do require batteries, although the type and purpose of the batteries vary. Batteries are typically used to power the camera's light meter and other electronic functions. It's important to check the specific camera model's requirements to ensure you have the appropriate batteries for proper functioning

Where Can I Get My Film Developed?

You can get your film developed at Rewind Photo Lab, our preferred photo lab for processing. They can develop the photos as physical prints or digital scans, which are emailed to your phone. Processing times will vary based on the individual lab, however it often takes between 1-3 business days to receive your photos

Can I Carry My Film in My Hand Luggage When Travelling?

Always carry your film in your hand luggage when travelling. The X-Ray scanners at customs used to inspect carry-on luggage use a low level of radiation and won’t cause noticeable damage to your film photos

Shipping & Returns

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

More info on our retrurns policy can be found here

To start a return, you can contact us at hello@camerakangaroo.com.au.

How long does it take for my order to be processed and shipped?

Our order processing time typically takes 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Can I change or cancel my order after it has been placed?

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, once an order has been processed for shipment, we may not be able to make any changes.