Shipping policy

At Camera Kangaroo, we are committed to providing our customers with fast and reliable shipping. We use Australia Post to deliver our products across Australia and internationally.

Processing Time

Orders are typically processed within 1-3 business days. However, during peak periods or promotional events, processing times may be slightly longer. We will notify you via email when your order has been shipped.

Domestic Shipping

We offer standard and express shipping options within Australia. Shipping rates and delivery times are as follows:

  1. Standard Shipping: 3-7 business days, depending on your location.
  2. Express Shipping: 1-3 business days, depending on your location.

Shipping rates are calculated at checkout based on the weight and dimensions of your order. A tracking number will be provided so you can monitor the progress of your shipment.

International Shipping

We also ship internationally using Australia Post. International shipping rates and delivery times may vary based on the destination country and shipping option selected. International customers are responsible for any customs fees, taxes, or duties that may be applicable upon delivery.

Please note that delivery times are estimates and can be affected by factors beyond our control, such as customs processing, local postal service delays, or adverse weather conditions.

Expedited Local Delivery within 15km of Sydney CBD

For our valued customers located within a 25km radius, we're excited to offer expedited local delivery service! Here's what you need to know:

  • Fast Delivery: Your order will be delivered within 4-24 hours on weekdays, ensuring you get your products as quickly as possible.
  • Weekend Delivery: Although weekend deliveries are subject to the driver's discretion, we'll always strive to get your order to you promptly.
  • Address Accuracy: Please double-check your shipping address before placing an order, as unattended deliveries are not recommended.
  • Order Details: Make sure to review your order details for accuracy, as this will help ensure a smooth and hassle-free delivery experience.

With our expedited local delivery, you can enjoy your new items in no time. We're committed to providing exceptional service and support, so you can focus on enjoying your photography journey!

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with Australia Post to resolve the issue and assist you in receiving your order.

Please ensure that your shipping address is accurate and complete when placing your order. Camera Kangaroo is not responsible for any delays or additional shipping charges resulting from incorrect or incomplete shipping information.

Changes or Cancellations

If you need to change or cancel your order, please contact us immediately. Once an order has been shipped, we are unable to make any changes or cancellations.